Terms & Conditions

Cancellation by a delegate

If you book and pay but are unable to attend, you can choose to:

• Nominate an alternative person to attend the event up to 5 days prior to the start of the event at no extra charge, or
• Receive a refund according to the ticket cancellation charges below.

All substitutions and cancellations must be received in writing via email to hello@miceconcierge.com

Cancellations in relation to illness or serious injury (which make delegate attendance impossible) will be handled on a case-by-case basis at CIEHF’s sole discretion.

Ticket cancellation charges

Cancellation charges apply as follows, prior to the start of the event as per your ticket purchase:

• 8 weeks or more prior: 10% of the booking fee
• 4 to 8 weeks prior: 50% of the booking fee
• Less than 4 weeks: 100% of the booking fee

Cancellation by CIEHF

If CIEHF is required to cancel this event or part of it for any reason, including due to government-issued restrictions, you will receive a full refund of the ticket price.

CIEHF will not reimburse travel or any other costs that may have been incurred.